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JULY 30, 2020

Video Download Fail for Desktop Computer

BY JOANNA STRYCHALSKI

| JK Tips

Dear fellow tech challenged riders out there,

The most common saying we hear is "I am not tech savvy".  Trust us when we say that neither are we, and if JK can learn new tricks along our JK journey, so can you! JK is here to share their tips and tricks that we have learned, since sometimes it seems our technology is out to get us....and trust us, it is! Let us help you navigate the ridiculous and the annoying fact that there will always be tech issues but hopefully with JK's new JK Tips we can alleviate some of the ridiculousness and allow you to feel more comfortable and knowledgable when reaching out to us for assistance. 


JK's Tip #1: If your download failed to your Mac computer, IT IS NOT YOUR FAULT! Recently there have been some browser updates with Safari and FireFox that we have not kept up with. But we are currently working on this issue. In the meantime, please use Google Chrome as your default browser to download videos, and DON'T FORGET to contact us so we can reset your video and/or send you a Google Drive link.


JK's Tip #2: If your download failed to your PC computer, IT IS NOT YOUR FAULT! (Or is it...?) Please make sure you are using Google Chrome, and even if you are using Google Chrome and your download failed, you might just have a really old PC with really sad internet. (Maybe a new computer is in order for the year 2021.) Please CONTACT us so we can send you a Google Drive link to help with your download to your ancient device.

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