A common question we get during the show week is, " I've searched for my videos but I can't find any" or "I'm missing a video".

If you and your horse parted ways...... then you must contact us to get your video. We do not sell fall videos but will send them to you for free. It's bad enough you fell, we don't want everyone to watch it on repeat!!

If you're missing one or two videos please contact us! You might have this problem if we are behind on uploading videos to the website or your videos have been mislabeled. Rarely do we miss a ride!

If you can't find any of your videos, there's a few reasons this is happening. You're searching the wrong show, the horse isn't linked to your name, or we haven't updated the data for your rider number.

JK's Tip #1: Be sure that the correct show is selected when searching for your videos.

JK's Tip #2: Try searching by only one criteria at a time. Don't select the horse, the class, and the rider name all at the same time. Searching by horse name is the most affective way to find your video.

JK's Tip #3: If you still can't find your video, please contact us immediately so we can be sure that your videos are posted as quickly as possible. We may not have added your rider data due to a late entry and your information would help us get your videos posted faster.

Thank you and follow us for more tips and tricks.